FAQs

Payments will be due at approximately the same time each month, but may change slightly from month to month based on the date the meter is read. When the due date falls on a holiday or weekend, we automatically extend the due date to the next working day.

Yes, you are. Call us as soon as you think your bill has been lost. Failure to get a bill does not extend the time for payment or avoid a Cut-Off Notice if the account is overdue. Bills are considered delinquent after the due date on the bill and a late fee may be charged. Service may be disconnected if a Cut-Off Notice has expired.

You have 22 days to pay your bill in accordance with regulations established by the Arkansas Public Service Commission (APSC) and 21 days to pay your bill in accordance with regulations established by the Oklahoma Corporation Commission (OCC). When the due date falls on a holiday or a weekend, we extend the due date to the next working day.

The due date of your bill is identified by the words ‘Due date’.

Payments must be received in our office or authorized payment agent by close of business on the due date. To find an authorized payment agent near you, click here.

Yes. If we cannot read your meter because we cannot get to it, or if your meter is damaged, we will estimate your usage. Example: If your meter is behind a locked gate, if you have a dog in your yard or during hazardous weather conditions, we may estimate your bill.

As a result of the transition from CenterPoint Energy to Summit Utilities new platforms in billing and service operations, customers will not incur additional fees due to the change. However, customers can expect to see higher bills due to the cost of gas. As a reminder, the cost of gas fluctuates and is not set or determined by Summit Utilities. Additionally, Summit Utilities does not mark up the cost of gas being delivered to you – it’s a direct pass-through cost.

Unfortunately, like all energy prices, the price for natural gas this winter will be higher than last winter due to current conflicts overseas, increased demand for gas, decreased supply, and various other factors. To learn more about what is driving up energy prices, read our blog post here.

Despite increased costs, natural gas remains the most affordable way to heat your home, according to the US Energy Information Administration office.

Source: https://www.eia.gov/outlooks/steo/report/winterfuels.php