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Need Help With
Your New Account?

Get your new account number.

All Summit customers will receive a new account number. Use this secure webpage to get your new account number.

Login to our new portal.

Did you have a previous online account with CenterPoint Energy? Use the same credentials to access your account.
*The first time you log in you’ll be prompted to change your password.

Create an account.

New to online portal management? Access an array of features to manage your account 24/7. Online self-service is just a click away!

Create an Account

We want to keep you informed of key details regarding the transition. Here are some important points we want to make sure you are aware of:

Please know that we’re not charging late fees or issuing disconnects due to this transition.

Some customers may experience delays in receiving their monthly bill. If this occurs, please know the bill due date will be adjusted accordingly.

Due to the secure transfer of data, there may be delays in payment posting. If you made a payment and it’s not immediately reflected in your account, don’t worry, the system may take a few days for the payment to display within your account.

Please know that during the transition period, if your payment posting is late it will not impact the “good standing” status of your payment history.

If you were previously an ebill customer and you are now receiving a paper bill, your billing preferences were not transferred over. You can create an online account to update how you’d like to receive your bill in the future.

During this transition, we’re working to provide as much information as possible to help customers navigate setting up their accounts and accessing our new online customer portal. If you still find yourself in need of speaking with a Customer Service representative, please reach out using the numbers listed below.

New Customer Service Call Center

Customer Service hours of operation: 7:00 am to 7:00 pm CT, Monday – Friday
Arkansas and Texarkana: 800-992-7552
Oklahoma: 866-275-5265

We apologize in advance, customers may experience longer wait times when calling Customer Service due to the high volume of calls. We appreciate your patience as we assist other customers.

We understand you have questions about setting up a new account and making payments.

Can you help me with the various ways to pay my bill?

We offer a variety of ways to pay your bill including using our online account portal, paying by phone, mailing a check, or making a payment in person.

View Payment Options

Where can I pay my bill in person? Can I still go pay at Walmart?

You can still pay your bill at the same payment locations you’ve used in the past. We recommend looking up your new account number before going to pay your bill. You can look up your new account number here.

Payment Locations

How do I read my new bill?

Our new bill design makes it easy to see what you owe and when it’s due, as well as detailed information to help you manage your natural gas account.

Learn More

Has my account number changed?

Your new Summit account number will appear in the top, right-hand corner of your November bill. Or you can look it up using your old CenterPoint Energy account number:

Look Up Now

You’ve got questions, we’ve got answers.

View more FAQs about account setup, bill pay options, general account-related topics and more!

Explore FAQs

Are you expecting a visit from a Service Technician?

If you need service reconnected or you are new to the neighborhood, a friendly Service Technician will need to work on your service order outside of your requested service location, and in some cases, they'll need to come inside as well. To make your service appointment as seamless as possible, here are a few tips and pointers to ensure we get your natural gas service order completed safely and efficiently:

Our service orders are loaded in for our Technicians between the hours of 8 am - 5 pm. This is to help ensure they fulfill all orders knowing that some jobs may take longer than others. For this reason, our service appointments are scheduled with customers by giving a date and not a specific time. Our Techs will reach out by phone 30 minutes before they are headed to their next job location.
On the day of your expected service date, you may receive a phone call from a number you don’t recognize. Please know this is likely our Service Technician reaching out to let you know he or she has arrived or is on the way.
On the day of your expected service date, our Technician may come to the door and knock or ring your doorbell. They are likely wanting to keep you informed about your service status or they need to access part of your home to light your pilot light.

Thank you for your patience during this transition.

Taking care of our customers is a top priority, and our teams are hard at work aiding customers through this changeover process.

Need Help With Your New Account?