Changes

We work to provide as much information as possible to help customers navigate setting up their accounts and accessing our online customer portal. If you still find yourself in need of speaking with a Customer Service representative, please reach out using the numbers listed below.

New Customer Service Call Center

Customer Service hours of operation: 7:00 am to 7:00 pm CT, Monday – Friday
Arkansas and Texarkana: 800-992-7552
Oklahoma: 866-275-5265

We understand you have questions about setting up a new account and making payments.

Can you help me with the various ways to pay my bill?

We offer a variety of ways to pay your bill including using our online account portal, paying by phone, mailing a check, or making a payment in person.

Where can I pay my bill in person? Can I go pay at Walmart?

You can still pay your bill at the same payment locations you’ve used in the past. We recommend looking up your new account number before going to pay your bill.

How do I read my bill?

Our bill design makes it easy to see what you owe and when it’s due, as well as detailed information to help you manage your natural gas account.

You’ve got questions, we’ve got answers.

View more FAQs about account setup, bill pay options, general account-related topics and more!

Explore FAQs

We are here to help!

Interested in learning more about Summit's payment options, assistance programs, or how the cost of gas is set and determined? We've got you covered.

Learn More

Are you expecting a visit from a Service Technician?

If you need service reconnected or you are new to the neighborhood, a friendly Service Technician will need to work on your service order outside of your requested service location, and in some cases, they'll need to come inside as well. To make your service appointment as seamless as possible, here are a few tips and pointers to ensure we get your natural gas service order completed safely and efficiently:

Our service orders are loaded in for our Technicians between the hours of 8 am - 5 pm. This is to help ensure they fulfill all orders knowing that some jobs may take longer than others. For this reason, our service appointments are scheduled with customers by giving a date and not a specific time. Our Techs will reach out by phone 30 minutes before they are headed to their next job location.
On the day of your expected service date, you may receive a phone call from a number you don’t recognize. Please know this is likely our Service Technician reaching out to let you know he or she has arrived or is on the way.
On the day of your expected service date, our Technician may come to the door and knock or ring your doorbell. They are likely wanting to keep you informed about your service status or they need to access part of your home to light your pilot light.

Interested in Setting
Up an Account?

Login to the portal.

Create an account.

We understand you have questions about setting up a new account and making payments.

Can you help me with the various ways to pay my bill?