Interested in Setting
Up an Account?
Interested in Setting
Up an Account?
Login to the portal.
Did you have a previous online account with CenterPoint Energy? Use the same credentials to access your account.
*The first time you log in you’ll be prompted to change your password.
Create an account.
New to online portal management? Access an array of features to manage your account 24/7. Online self-service is just a click away!
We work to provide as much information as possible to help customers navigate setting up their accounts and accessing our online customer portal. If you still find yourself in need of speaking with a Customer Service representative, please reach out using the numbers listed below.
Customer Service hours of operation: 7:00 am to 7:00 pm CT, Monday – Friday
Arkansas and Texarkana: 800-992-7552
Oklahoma: 866-275-5265
We understand you have questions about setting up a new account and making payments.
Can you help me with the various ways to pay my bill?
We offer a variety of ways to pay your bill including using our online account portal, paying by phone, mailing a check, or making a payment in person.
View Payment OptionsWhere can I pay my bill in person? Can I go pay at Walmart?
You can still pay your bill at the same payment locations you’ve used in the past. We recommend looking up your new account number before going to pay your bill. You can look up your new account number here.
Payment LocationsHow do I read my bill?
Our new bill design makes it easy to see what you owe and when it’s due, as well as detailed information to help you manage your natural gas account.
Learn More
You’ve got questions, we’ve got answers.
View more FAQs about account setup, bill pay options, general account-related topics and more!
We are here to help!
Interested in learning more about Summit's payment options, assistance programs, or how the cost of gas is set and determined? We've got you covered.
Are you expecting a visit from a Service Technician?
- Our service orders are loaded in for our Technicians between the hours of 8 am - 5 pm. This is to help ensure they fulfill all orders knowing that some jobs may take longer than others. For this reason, our service appointments are scheduled with customers by giving a date and not a specific time. Our Techs will reach out by phone 30 minutes before they are headed to their next job location.
- On the day of your expected service date, you may receive a phone call from a number you don’t recognize. Please know this is likely our Service Technician reaching out to let you know he or she has arrived or is on the way.
- On the day of your expected service date, our Technician may come to the door and knock or ring your doorbell. They are likely wanting to keep you informed about your service status or they need to access part of your home to light your pilot light.
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