FAQs

Yes, if you were previously a CenterPoint Energy customer, you now have a new account number provided by Summit Utilities. To learn more about this recent change, visit MySummitAccount.com.

 

Yes, you will need to enroll in Summit’s account management portal. To log in or register, visit MySummitAccount.com or click the orange Login/Register button at the top of the page.

No. Your bill due date will remain the same.

Yes. For customers who pay their bills using their bank’s online bill payment service, you will simply need to update your information with Summit Utilities’ name and address as well as your new account number once you receive your first bill from Summit Utilities. 

No, no action will be needed, and your automatic payments will continue. We will update our billing system with your new account number. Please note: If your monthly automatic payments are set up through your bank’s bill payment service, you will need to update your account information with that service (see the question above).

You will continue to be enrolled in Average Monthly Billing with Summit Utilities.

Your payment plan amount and due date will remain the same, but your account number will change to a new Summit Utilities account number. 

Yes. You may continue to pay at the same payment agents you are used to using. A map of payment agents can be found here. Please note that some locations may charge a service fee.

Your account number(s) have changed. If you pay your gas bill via automatic bank draft or your bank’s bill paying service, you will need to update your financial institution with your new Summit Utilities account number(s).

If your business account is set up on auto-draft, and if you have fraud filters in place, you may need to notify your bank that a different bank will be requesting payment.

Your rental property’s account number(s) have changed, and you may need to make note of it depending on how you pay your bills. If your tenants have their own accounts, please remind them that their account number(s) changed and they may need to take action to ensure their gas bills are paid on time.

Summit Utilities is part of a family of utility companies providing safe, reliable, clean and affordable natural gas to businesses and residential customers in Oklahoma, Arkansas, Colorado, Maine, and Missouri, and the Texarkana, Texas area with a focus on exceptional customer service and a commitment to community.

We acquired the Arkansas, Oklahoma, and Texarkana, Texas area gas distribution assets of CenterPoint Energy in January, 2022. Summit Utilities is now the natural gas service provider to those customers previously served by CenterPoint in those areas.

We are excited to be able to expand our service in the Arkansas, Oklahoma, and Texarkana, Texas areas. We have welcomed more than 600 CenterPoint team members to the Summit family and over 500,000 customers into our newly established areas of service.

If you need payment assistance or need to make payment arrangements, please call Customer Service right away at 800-992-7552 in Arkansas and Texarkana, and 866-275-5265 in Oklahoma between 7:00 AM CT and 7:00 PM CT, Monday through Friday. We also offer a variety of payment assistance programs that you can learn more about by visiting our payment assistance page.

Yes. We offer many money-saving rebates on energy-efficient gas equipment and more. For details, visit our rebates page and select your state at the top of the page. 

If you smell gas, leave the area immediately on foot and call 911. Once you're at a safe location, call us at 800-992-7552 to provide the location of the suspected leak. Our dispatch center will send a Summit Utilities representative to assess and make repairs if needed.

This may be a public utility scam where criminals pose as utility company representatives and try to steal your personal information and take your money. Our phone agents will never personally request banking or credit card information over the phone. Learn more about utility scams here.

If you believe that Summit Utilities may have some responsibility for causing a loss you have experienced, or if you would like to report damage to Summit Utilities facilities, please contact our Customer Service Team to assist you by calling 800-992-7552 for Arkansas and Texarkana and 866-275-5265 for Oklahoma. After it’s reported, a Summit employee may contact you to request further information and/or details to evaluate your claim.

You may reach Summit’s Customer Service at 800-992-7552 in Arkansas and Texarkana Area, and 866-275-5265 in Oklahoma. Our Customer Service Call Center will be available from 7:00 am CT to 7:00 pm CT, Monday through Friday.

Your new Summit Utilities account number will appear in the upper right corner of your natural gas bill. You may also look it up online here.

Our Customer Service team is also able to tell you your new account number between 7:00 AM CT and 7:00 PM CT, Monday through Friday.  Call 800-992-75522 in Arkansas and Texarkana, and 866-275-5265 in Oklahoma.

For detailed information about your bill, learn more.

If you are new to online account management, you will be able to create an online account using your new Summit account number. Simply click on the orange “Login/Register” button at the top of the page to get started.

If you were previously enrolled in the CenterPoint Energy online portal, you will be able to use the same credentials to log into the new Summit Utilities Customer Portal. The first time you log in, you will be prompted to reset your password.

Please call our Customer Service team at 800-992-7552 if you live in Arkansas or Texarkana, or 866-275-5265 in Oklahoma, and we will be happy to help you with starting, stopping, or transferring service. You may also use our online customer portal to start and stop service. Simply log in to your account and click on “Manage Services” to start, stop, or transfer your service.

Please let us know at least one week in advance that you are moving. Even if the gas is already on at your new address, you will need to have the service in your name. Remember, you are responsible for payment of gas bills for gas service in your name – even if you have an agreement with someone else living at the address. To protect yourself, always remember to contact Summit Utilities and have the gas service disconnected at your old address.

Yes, we refer to it as a Service Initiation Fee. The fee also applies if you are transferring your service from one location to another, or establishing an additional service. For more information call 800-992-7552

No. If a deposit is required, you may either:

• Pay the full amount when you apply for service, or
• Pay half of the deposit when you apply, and we will bill the remaining half on your first month’s gas bill.

Yes, there are a few situations when it is not necessary:

• If you provide a letter from your previous gas or electric company, showing your good credit history for the last 12 months, you do not have to pay a deposit.
• You may also apply for a Guaranty Agreement, which allows a qualified third party to act as the Guarantor.

Yes. Until your deposit is refunded, Summit Utilities pays you interest on your money at a rate determined annually by your state’s utility regulatory agency. The interest will be paid to you annually as a credit to your gas bill.

Sometimes, but only up to the two highest bills in the past 12 months. And we only do that when:

• Your service is suspended due to nonpayment; or
• Two of your payments for gas service have been returned from your financial institution in the last 12 months; or
• You are late paying your gas bill two consecutive times or any three times in the last 12 months.

Yes. If you are a residential customer, your deposit plus interest will be credited to your account after 12 months if your account has been paid on or before the due date and you have no returned payments. The refund will appear as a credit on your account the following month.

Commercial or industrial customers who submit a written request for a refund of deposit may receive a portion of their deposit back for the following reasons:

• Annual natural gas consumption has decreased significantly since the date gas service was established.
• The account is closed

If you discontinue your service and then ask for it to start again at the same location, you pay a Seasonal Off Reconnect Fee. The Seasonal Off Reconnect Fee is calculated by multiplying the monthly service charge by the months your service has been disconnected.

Yes. Instead of a deposit, Summit Utilities will accept a written guaranty of a qualified third party to pay an amount equal to the deposit. The guarantor must be a residential customer of Summit Utilities and meet the following conditions to act as a guarantor for one residential account.

• The third party must have no deposit on file for his/her own account.
• The third party must have service for the last 12 months.
• The third party has not paid late more than twice during the last year and has not had service suspended for failure to pay during the last year. In addition, the liability of the guarantor shall be limited to the lesser of the amount required for a deposit when the guaranty was made, or the final bill. The guaranty shall end when a deposit would be refunded or when the guarantor’s account is closed. We will provide the guarantor a copy of the Guaranty Agreement form which clearly states the amount of the guarantor’s liability, and which has been signed by the guarantor and Summit Utilities. We may collect the guaranteed amount on the guarantor’s account as if it were a charge for service.