Account Self Service
Account Self Service
Things to Know Before You Start, Transfer, or Stop Service
We will need a few key pieces of information about your request before processing the service order. Please review the checklists below and have these details handy when you submit your request to start, transfer, or stop service in our online account portal.
Start Service Request Checklist
- Be prepared to provide the date you want the service started.
- Your electricity and water services at your new residence must be active before your scheduled appointment date. If either of these services is not active when the technician arrives, establishing your natural gas service will be delayed.
- Our scheduling calendar (visible in the online portal) will provide the available appointment dates. Please provide as much notice as possible to increase the likelihood that your desired date is available. Same day appointments are not possible due to a lack of future notice.
- On the day you request your service start date, please ensure your pets are secured so our technician safely access the area around your home to connect your service. If a pet has not been secured and our technician cannot provide your service, your request will be delayed.
- On the day you request your service start date, an adult 18 or older must be present at the service address. If access to your home is needed and an adult is not present when the technician arrives, establishing your natural gas service will be delayed.
- Be prepared to provide the mailing address where you'd like us to send your first bill. If you are using a P.O. BOX and already have an online account, please change the mailing address in your online portal through the "Settings" section after you submit your service request. This can be found by clicking the "Settings" tab, then clicking "Contact Information,” making your edits and changes, then clicking "Save.” While you're in this section, please make sure your phone number and email address are correct and up to date! And if you are a new customer you can choose to sign up for an online account and follow these same steps or contact customer service for any issues.
- If you are a current customer or have had service with us previously and would like to start an additional service, you will need to use your account information to sign up for an online account. Through our online portal you can select Start service on the left side menu. If you have any issues or questions during the process, please contact customer service for help.
- Please note any balances that are past due if you are a current or pervious customer will need to be paid before starting service.
Do you have this information on hand and are you ready to submit your form to start service? Current customers of Summit Utilities can request service to be processed through your online account.
- Please note that Transfer of service requests can only be done once you’ve signed up and log into our online portal or by contacting Customer Service.
- Be prepared to provide the date you want service stopped at your current service location.
- Be prepared to provide the date on which you want service transferred to your new service location.
- Please know to qualify for this request, you must be moving from one service location to another service location within the Summit Utilities service area.
- Your electricity and water services at your new residence must be active before your scheduled appointment date. If either of these services is not active when the technician arrives, establishing your natural gas service will be delayed.
- Our scheduling calendar (visible in the online portal) will provide the available appointment dates. Please provide as much notice as possible to increase the likelihood that your desired date is available. When selecting the dates for the premise you are moving out of, please note we prefer that requests to stop service be requested five (5) days in advance. Requests made with less than five (5) days’ notice cannot be guaranteed and will be worked as time permits.
- On the day you request your transfer service date, please ensure your pets are secured so our technician safely access the area around your home to connect your service. If a pet has not been secured and our technician cannot provide your service, your request will be delayed.
- On the day you request your transfer service date, an adult 18 or older must be present at the service address. If access to your home is needed and an adult is not present when the technician arrives, it will result in delays in establishing your natural gas service.
- Be prepared to provide the mailing address where you'd like us to send your final and first bills. If you are using a P.O. BOX, please change the mailing address in your online portal through the "Settings" section after you submit your service request. This can be found by clicking the "Settings" tab, then clicking "Contact Information,” making your edits and changes, then clicking "Save.” While you're in this section, please make sure your phone number and email address are correct and up to date!
- Please note any balances that are past due if you are a current or pervious customer will need to be paid before starting service.
Do you have this information on hand and are you ready to submit your form to transfer service? Current customers of Summit Utilities can request service to be processed through your online account.
- The date on which you want service stopped at your service location.
- We prefer that requests to stop service be requested five (5) days in advance. Requests made with less than five (5) days’ notice cannot be guaranteed and will be worked as time permits.
- Our scheduling calendar (visible in the online portal) will provide the available appointment dates. Please provide as much notice as possible to increase the likelihood that your desired date is available.
- On the day you request your service stop date, please ensure your pets are secured so our technician can safely access the area around your home to stop your service. If a pet has not been secured and our technician cannot provide your service, your request will be delayed.
- Be prepared to provide the mailing address where you'd like us to send your final bill. If you are using a P.O. BOX and already have an online account, please change the mailing address in your online portal through the "Settings" section after you submit your service request. This can be found by clicking the "Settings" tab, then click "Contact Information", make your edits and changes, then click "Save". While you're in this section, please make sure your phone number and email address are correct and up to date! And if you do not have an online account you can choose to sign up and follow these same steps or contact customer service for any issues.
Do you have this information on hand and are you ready to submit your form to stop service? Current customers of Summit Utilities can request service to be processed through your online account.
I do not have a Summit Utilities online account.
Login to my Summit Utilities online account to stop service.
Unable to Process Your Service Request?
For Arkansas/Texas customers, call 800-992-7552
For Oklahoma customers, call
866-275-5265
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