Welcome to Comfort Connect
Comfort Connect is where natural gas education meets efficiency inspiration.
As a natural gas provider, our goal is to deliver safe, reliable energy to homes and businesses—while empowering you to make confident energy decisions.
Explore practical tips to lower costs, learn how to weatherize your home and optimize your heating system, and explore a range of payment options tailored to suit your preferences.
You’ll also find answers to questions like:
- How are natural gas prices determined?
- What should you do to keep gas meter areas clear and safe for service?
- How do smart thermostats help save money and improve efficiency?
- What are the benefits of installing a natural gas backup generator?
- What local and state energy aid programs are available?
How Your Utility Bill Is Calculated: A Simple Customer Guide
We understand the feeling: getting your utility bill in your inbox or mailbox, taking a quick look, and being a bit unsure about what each part means. Utility bills can include a lot of information, from monthly charges to important details about your account. We're here to help you make sense of it all and feel more confident about your natural gas bill, so you can better manage your home or business’s energy usage.
Your Bill at a Glance
Your bill consists of three main categories of charges:
- Delivery and Service Charges
- Supply Charges
- Tax and Other Charges
Some of these charges are based on how much natural gas you use during the billing cycle, while others are fixed charges that stay the same regardless of your consumption. The usage-based charges are calculated using your total consumption, measured in CCFs.
Let’s take a closer look at each category.
Delivery and Service Charges
These cover the costs of bringing natural gas to your home or business. Between infrastructure maintenance, customer service, and our daily operations, our dedicated team works 24/7 to ensure you have dependable energy and the support you need. You’ll see two types of charges on your bill:
- Customer Charge: Fixed amount charged each billing cycle for all active accounts based on customer class.
- Distribution Rate: Volumetric charge applied to your gas usage during the billing cycle. There are typically two line items for the Distribution Rate on your bill. The first line item for this rate covers your first block of gas usage. If you use more than that, a lower rate kicks in—helping keep those higher-usage months a little more affordable.
Our costs are all filed with and approved by our regulators. From time to time, you might see additional approved line items or credits on your bill. A few examples are:
- System Safety Enhancement Rider (SSER): Supports recovery of essential infrastructure improvement projects
- Weather Normalization Adjustment (WNA): Reduces the impact of abnormal cold and hot weather on both customers and Summit. Active November through April.
- Energy Efficiency Cost Recover (EECR): Recovers required energy-efficiency promotion
- Billing Determinant Rate Adjustment (BDA): Reduces the impact of declining billing activity on Summit’s approved revenues
Supply Charges
These include the cost of natural gas itself. The Gas Supply Rate (GSR) covers what we pay our suppliers, plus delivery and adjustment costs. The rate is filed with our regulators twice a year: for the winter season (November–March) and the summer (April–October).
We refer to the GSR as a “pass-through” cost because we add no markup and make no profit on this charge. To keep things fair for all customers, you pay what we pay, based on your gas usage.
Tax and Other Charges
Depending on your location, taxes or fees may be collected to comply with local, city, county, and state regulations.
Total Amount Due
We add the totals from these three categories to calculate your “Current Statement Charges.” Finally, if you are carrying a balance from a previous billing cycle, have a late fee, or have a previous payment or credit, we apply these to arrive at your “Total Amount Due.”
Billing Support Made Easy
Looking for resources to make billing easier and more predictable? We’ve got you covered. From Average Monthly Billing to AutoPay, we have programs and services designed to meet your needs. Sign in to your online account or reach out to our Customer Service Team to get started.
Discover the comfort and convenience that natural gas can bring to your home or business. Stay warm, stay informed, and stay connected with Comfort Connect.
Oct 16, 2026
How Your Utility Bill Is Calculated: A Simple Customer Guide
We understand the feeling: getting your utility bill in your inbox or mailbox, taking a quick look, and being a bit unsure about what each part means. Utility bills can include a lot of information, from monthly charges to important details about your account. We're here to help you make sense of it all and feel more confident about your natural gas bill, so you can better manage your home or business’s energy usage.
Your Bill at a Glance
Your bill consists of three main categories of charges:
- Delivery and Service Charges
- Supply Charges
- Tax and Other Charges
Some of these charges are based on how much natural gas you use during the billing cycle, while others are fixed charges that stay the same regardless of your consumption. The usage-based charges are calculated using your total consumption, measured in CCFs.
Let’s take a closer look at each category.
Delivery and Service Charges
These cover the costs of bringing natural gas to your home or business. Between infrastructure maintenance, customer service, and our daily operations, our dedicated team works 24/7 to ensure you have dependable energy and the support you need. You’ll see two types of charges on your bill:
- Customer Charge: Fixed amount charged each billing cycle for all active accounts based on customer class.
- Distribution Rate: Volumetric charge applied to your gas usage during the billing cycle. There are typically two line items for the Distribution Rate on your bill. The first line item for this rate covers your first block of gas usage. If you use more than that, a lower rate kicks in—helping keep those higher-usage months a little more affordable.
Our costs are all filed with and approved by our regulators. From time to time, you might see additional approved line items or credits on your bill. A few examples are:
- System Safety Enhancement Rider (SSER): Supports recovery of essential infrastructure improvement projects
- Weather Normalization Adjustment (WNA): Reduces the impact of abnormal cold and hot weather on both customers and Summit. Active November through April.
- Energy Efficiency Cost Recover (EECR): Recovers required energy-efficiency promotion
- Billing Determinant Rate Adjustment (BDA): Reduces the impact of declining billing activity on Summit’s approved revenues
Supply Charges
These include the cost of natural gas itself. The Gas Supply Rate (GSR) covers what we pay our suppliers, plus delivery and adjustment costs. The rate is filed with our regulators twice a year: for the winter season (November–March) and the summer (April–October).
We refer to the GSR as a “pass-through” cost because we add no markup and make no profit on this charge. To keep things fair for all customers, you pay what we pay, based on your gas usage.
Tax and Other Charges
Depending on your location, taxes or fees may be collected to comply with local, city, county, and state regulations.
Total Amount Due
We add the totals from these three categories to calculate your “Current Statement Charges.” Finally, if you are carrying a balance from a previous billing cycle, have a late fee, or have a previous payment or credit, we apply these to arrive at your “Total Amount Due.”
Billing Support Made Easy
Looking for resources to make billing easier and more predictable? We’ve got you covered. From Average Monthly Billing to AutoPay, we have programs and services designed to meet your needs. Sign in to your online account or reach out to our Customer Service Team to get started.
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