Fort Smith, Arkansas (December 18, 2023) – Summit Utilities, Inc. (Summit) is opening a new office in Fort Smith that will house the operations of its subsidiaries Arkansas Oklahoma Gas (AOG) and Summit Utilities Arkansas. Summit acquired Summit Utilities Arkansas within the last year and AOG in 2017. Following the acquisitions, the company experienced exponential growth with increased customers, creating staffing demands to support that growth. Since 2022, the company has added more than 300 jobs in Arkansas. The new office space in Fort Smith will accommodate a substantial portion of that growth, particularly in customer service, IT, and accounting.
"We are grateful we can continue our expansion of office space and jobs in the Fort Smith area," said Fred Kirkwood, SVP & Chief Customer Experience Officer. "This new space aligns with our commitment to providing excellent customer service to the more than half a million families we serve across Summit's service area, which spans multiple states."
The Fort Smith office will remain Summit's primary customer service operations, serving approximately 625,000 customers in six states. Summit has more than 200 customer service team members, and over half are based in the Fort Smith office.
Currently, AOG provides natural gas to approximately 60,000 residential, commercial, industrial, and agricultural customers in Arkansas and Oklahoma. With over 75 years of providing safe and reliable service, AOG continues to serve the Fort Smith community and its surrounding areas.