Need Help Paying Your Bill?

Dual Eligibility & Special Needs Plans

Summit Utilities will not turn off a customer’s service if we receive a certificate from a doctor stating that shutting off gas service would aggravate a serious illness or create a substantial risk of death or grave illness for the customer or other permanent resident of the premises where service is provided. Medical certificates to be filled out by your physician can be requested by calling our customer service team. The certificate should identify the patient medical needs, specify the likely effects on the health of the individual from discontinuing gas service, and the time during which cutting off the gas would endanger the individual. Summit Utilities is not required to continue to provide service for longer than 30 days unless the medical certificate is renewed before the certificate expires, and the certificate can only be renewed once in a 12-month period. Please call customer service at 800-992-7552 for more information.

Some customers may qualify for a dual eligible special needs plan (D-SNP) through their health insurance provider. Summit cannot provide information to customers about whether or not they are eligible for the program. If interested, customers should contact their insurance provider for more information. Some of these D-SNP plans offer rewards or a money card that may be used on expenses other than healthcare, including eligible utility bills.

Customers enrolled with a qualifying program may have a card issued to them by their insurance provider for use on utility expenses. Summit’s payment vendor, Paymentus, cannot process payments directly from these cards, as they are not a qualifying debit or credit card. To make payments using these cards, customers may contact their closest pay site and verify that they accept the card as a payment method for utility bills. Customers can then make a payment there, or they can contact the phone number on the card and make a payment toward their Summit bill through that phone number. Please know payments made via the phone number on the card may take more than one week to route to us for processing. Payments made via pay sites, such as Walmart, are typically processed and posted in 3-5 business days.

If you are having trouble paying your natural gas bill, please contact us right away for assistance.