We're Here
to Help
Level monthly bills with Average Monthly Billing
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Enroll to have more predictable bills month-to-month that even out the seasonal highs and lows of your bill.
Need help paying your utility bill?
Explore financial assistance offerings that may be available to help with your heating bills.
Save with rebates and more!
Rebates can save you hundreds of dollars when you upgrade or switch to high-efficiency natural gas equipment!
Contact Us – We’re here to help!
We want to take care of you and assist with account-related questions, billing assistance, and more!
We believe it’s our responsibility to provide safe and reliable energy solutions with a commitment to customers and the communities we serve. We know the cost of gas significantly impacts every family and business we serve. We are confident our bills accurately reflect the commodity cost approved by our regulators.
- We are required to adjust the cost of gas on November 1 and April 1 of every year through a filing with the Arkansas Public Service Commission, Oklahoma Corporation Commission, and the Texas Railroad Commission.
- While markets remain volatile, we are pleased to report that since our most recent filing on April 1, 2023, your cost of gas has come down.
- To learn more about Summit's April 2023 reduction in the cost of gas, click here.
Understanding Your Bill
Understanding the charges on your monthly bill can help you feel confident and knowledgeable about the elements that make up your bill. For example, did you know that the Gas Supply Rate (or GSR) is the cost of the gas you're using and is a direct pass-through? Summit Utilities does not earn profit from supply prices.
Payment Assistance
Just as the price for food and other day-to-day products are on the rise, the cost of energy has increased. At Summit Utilities, we realize our customers are facing challenges because of these rising costs. If you are struggling to pay your natural gas bill, we may be able to help. State, federal, and area low-income assistance providers can aid our qualifying customers that need a little help.
We're here to help!
If you have questions, please contact our customer service department Monday through Friday, 7 a.m. to 7 p.m. We also offer account self service functions that are available 24/7.
We’re working to provide as much information as possible to help customers navigate setting up their accounts and accessing our online customer portal. If you find yourself in need of speaking with a customer service representative, please reach out using the numbers listed below.
Arkansas and Texarkana: 800-992-7552 Oklahoma: 866-275-5265
Take control of your winter heating bills with Average Monthly Billing!
Winter heating bills can often be a source of worry for many households, but we can help alleviate some of the stress by enrolling your residential account on an Average Monthly Billing (AMB) plan. Enrollment is free!
Switching to Summit’s Average Monthly Billing plan helps to make payments for your heating bills more predictable and manageable by spreading the cost out over the year. This will not reduce your annual heating cost, but it will help you budget by billing the average amount each month based on the last 12 rolling months.
Get the Details!
Fred Kirkwood, our Chief Customer Experience Officer, speaks about customer care and improvements we've made at Summit to better serve you.
Quality customer service is providing an experience that exceeds your expectations. And lately, we've fallen short. We've listened to your feedback and made changes to our processes to provide the personalized service you deserve.
The "Why" Behind High Natural Gas Prices
It’s important to note that Summit does not make a profit off the cost of natural gas delivered to your home or business. The price of natural gas is passed through to customers at cost and appears on your bill as the “Gas Supply Rate.”
You pay what we pay for the cost of the natural gas you use.
Rebates, Savings, & Energy Efficiency
Heating systems, water heaters, thermostats, dryers, ranges, and more.... Choosing natural gas helps save money and energy usage. Summit Utilities offers savings rebates for homes and businesses that can put more money back in your pocket when you choose to upgrade or switch your equipment to natural gas.
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