Little Rock, Arkansas (May 23, 2023) – Summit Utilities (Summit) is reminding Oklahoma customers the company plans to resume normal collections activities, including charging late fees and disconnecting customers for nonpayment, starting in July 2023. Summit originally made the notice to customers on Tuesday, April 18th.
“It is important that we fully communicate with all our customers that we will be resuming normal collections in July, so they have time to contact us and learn about payment plans to prevent late fees and disconnects,” said Fred Kirkwood, Chief Customer Officer for Summit. “We have hired more than 50 customer service representatives since last year, and they are available to help customers who may have difficulty paying their bills.”
As the company begins normal collections activities in July, Summit is actively educating customers via email, bill inserts, social media, and other communications platforms. In addition, the customer service team stands ready to set up payment plans with customers to prevent collection activities.
Those looking for assistance can visit the payment assistance resource page at www.summitcares.com and call customer service at 866-275-5265 from 7am to 7pm Monday-Friday. Before a disconnection of service is made, Summit Utilities will send a disconnect notice in accordance with the Oklahoma Corporation Commission (OCC).
Background on Summit Utilities, Inc.
Summit Utilities, Inc. owns natural gas distribution and transmission subsidiaries that operate in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. The company provides safe, clean, and affordable natural gas to businesses and residents in six states through Arkansas Oklahoma Gas, Colorado Natural Gas, Summit Natural Gas of Maine, Summit Natural Gas of Missouri, Summit Utilities Arkansas, and Summit Utilities Oklahoma. Each of Summit’s natural gas distribution and transmission subsidiaries constructs and installs natural gas distribution systems with the goal of supporting economic development by providing safe and reliable natural gas to residential and commercial customers through exceptional customer service and commitment to community. Overall, Summit entities serve approximately 625,000 customers and operate more than 23,400 miles of pipeline.