Please be aware systems will be down- 6:00 pm, October 27th -8:00 am, November 1st
Online access will not be available as we transition our billing and call center operations from CenterPoint Energy to Summit Utilities.
As part of Summit Utilities’ recent acquisition of CenterPoint Energy’s assets in Arkansas, Oklahoma, and the Texarkana area, we will soon be providing all billing and customer services from the Summit Utilities platforms. This change means that you will receive a new Summit Utilities account number, see a new bill design, and will be able to enroll in our new online account management portal once the transition is complete later in the year.
We understand changes like this can be challenging, which is why we are working to keep you informed about this transition over the next few months through emails, bill inserts, social media, and our website. During
this transition, expect longer wait times when calling customer service due to a potential for higher call volumes.
We’re still the same local people, dedicated to safety, community, and reliable energy – but the familiar platforms you have been using will be changing to Summit Utilities’ platforms as part of this transition. These changes include:
Our customer service numbers will remain the same:
Arkansas and Texarkana: 800-992-7552
Because we are separating from CenterPoint’s billing and customer service, your account number will change beginning on November 1st.
When this transition happens, we will have a secure webpage you can visit to help you to look up your new account number, and our Customer Service call center will be available from 7:00 am to 7:00 pm, Monday through Friday.
On January 10, 2022, we finalized our acquisition of CenterPoint Energy’s gas distribution assets in Arkansas, Oklahoma and the Texarkana, Texas area. Since that time, CenterPoint has been providing certain services to our customers on our behalf while we work together to securely transition all customer data and services to Summit Utilities. That work is projected to be completed on November 1st. At that time, we will assume all billing and customer service activities for our customers.
To prepare for this transition, we are developing a new customer account management web portal and have hired additional members of our customer service team at our call center in Arkansas.
Our hope is that, once through this transition, our new platforms will meet your needs as we continue to provide safe and reliable energy solutions to you.