It’s easy. Just call Summit Utilities Customer Service at 1-800-992-7552 and tell our customer service agent that you would like to apply for gas service. They will provide you with all of the information.
Summit Utilities is part of a family of utility companies providing safe, reliable, clean and affordable natural gas to businesses and residential customers in Oklahoma, Arkansas, Colorado, Maine, and Missouri, with a focus on exceptional customer service and a commitment to community.
Our parent company, Summit Utilities, Inc., acquired the Arkansas, Oklahoma and Texarkana Area gas distribution assets of CenterPoint Energy in January, 2022. Summit Utilities is now the natural gas service provider to those customers previously served by CenterPoint in those areas.
We are excited to be able to expand our service in the Arkansas, Oklahoma and Texarkana areas, and will be welcoming more than 600 CenterPoint team members and over 500,000 new customers into the Summit family!
Customers in Arkansas, Oklahoma and Texarkana Area will notice Summit Utilities’ name and logo on company assets such as buildings, trucks and employee uniforms. However, you may continue to see and interact with CenterPoint’s Customer Service and billing for a period of time up to the end of 2022.
Although there is a new name and logo, you can expect to see the same employees locally representing the company, because these employees live, work, and volunteer in the community where you live.
For more information about the regulatory proceedings in Arkansas and Oklahoma click the link below:
To ensure a smooth transition of operations from CenterPoint to Summit Utilities, there will be a period of approximately one year where the two companies will work together to migrate operations. During that transition period, CenterPoint will be providing some services to customers on behalf of Summit Utilities, including Customer Service and billing. As a result, for all questions related to current service, billing, or other questions unrelated to the transaction itself, customers should continue to call CenterPoint at 800-992-7552 in Arkansas and Texarkana Area, and 866-275-5265 in Oklahoma. For specific information about the transaction, customers should continue to check this website for updates.
New customers should start natural gas service through CenterPoint’s online system – visit www.CenterPointEnergy.com and click on Start/Stop/Transfer Gas Service link, or call 800-992-7552 in Arkansas and Texarkana Area, and 866-275-5265 in Oklahoma.
EFVs are designed to minimize or stop the flow of natural gas in the event of a service line break. For example, if an excavator accidentally digs up the natural gas service line and severs the line, the EFV is designed to automatically minimize or stop the flow of natural gas reducing the risk of property damage or a natural gas-related safety event like a leak or fire.
Until recently, federal law did not require excess flow valves to be installed on newly-constructed or replaced service lines. As such, if a customer wants an EFV installed on their service line, the installation is performed at the customer’s expense.
EFVs will not work properly on all natural gas service lines, for reasons such as high gas flow, low pressure, or other factors. Therefore, not all customers qualify for an EFV. If you request an EFV, but your service line cannot accommodate it, we will let you know.
No, installation of an EFV is not mandatory. If you would like an EFV installed, you may contact us at 1-800-992-7552.
We work diligently to promote pipeline safety in a variety of ways, including through inspection programs, public education, pipeline markers, facility mapping, surveys, patrolling, pressure monitoring, odorization, and liaison with public officials.
EFVs are an additional means of promoting safety, however, regardless of whether a customer elects to have an EFV installed, we will continue to work to protect the safety of our customers and the communities we serve in the same manner you have come
Let us know at least one week in advance that you are moving. Even if the gas is already on at your new address, you will need to have the service in your name. Remember, you are responsible for payment of gas bills for gas service in your name – even if you have an agreement with someone else living at the address. To protect yourself, always remember to contact Summit Utilities and have the gas service disconnected at your old address.
Yes. Instead of a deposit, Summit Utilities will accept a written guaranty of a qualified third party to pay an amount equal to the deposit. The guarantor must be a residential customer of Summit Utilities and meet the following conditions to act as a guarantor for one residential account.
• The third party must have no deposit on file for his/her own account.
• The third party must have service for the last 12 months.
• The third party has not paid late more than twice during the last year and has not had service suspended for failure to pay during the last year. In addition, the liability of the guarantor shall be limited to the lesser of the amount required for a deposit when the guaranty was made, or the final bill. The guaranty shall end when a deposit would be refunded or when the guarantor’s account is closed. We will provide the guarantor a copy of the Guaranty Agreement form which clearly states the amount of the guarantor’s liability, and which has been signed by the guarantor and Summit Utilities. We may collect the guaranteed amount on the guarantor’s account as if it were a charge for service.
Yes. If you are a residential customer, your deposit plus interest will be credited to your account after 12 months if your account has been paid on or before the due date and you have no returned payments. The refund will appear as a credit on your account the following month.
Yes. Until your deposit is refunded, Summit Utilities pays you interest on your money at a rate determined annually by your state’s utility regulatory agency. The interest will be paid to you annually as a credit to your gas bill.
Yes, we refer to it as a Service Initiation Fee. The fee also applies if you are transferring your service from one location to another, or establishing an additional service. For more information call 1-800-992-7552.
Call 1-800-992-7552 and a Customer Service Representative will help you. Please give us at least one week’s notice to disconnect service. You will be responsible for paying for gas service at that location until the gas is disconnected in your name.
Payments will be due at approximately the same time each month, but may change slightly from month to month based on the date the meter is read. When the due date falls on a holiday or weekend, we automatically extend the due date to the next working day.
Yes, you are. Call us as soon as you think your bill has been lost. Failure to get a bill does not extend the time for payment or avoid a Cut-Off Notice if the account is overdue. Bills are considered delinquent after the due date on the bill and a late fee may be charged. Service may be disconnected if a Cut-Off Notice has expired.
You have 22 days to pay your bill in accordance with regulations established by the Arkansas Public Service Commission (APSC). When the due date falls on a holiday or a weekend, we extend the due date to the next working day.
The due date of your bill is identified by the words ‘Due date’.
Payments must be received in our office or authorized payment agent by close of business on the due date. A list of authorized payment agents is available by calling 1-800-992-7552.
Yes. If we cannot read your meter because we cannot get to it, or if your meter is damaged, we will estimate your usage. Example: If your meter is behind a locked gate, if you have a dog in your yard or during hazardous weather conditions, we may estimate your bill.